Return and Refund Policy
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All Sales Are Final
Original artworks and limited editions are final sale, subject to transit-damage claims and the Partner Studio description-discrepancy process below. This policy does not limit rights required by applicable law.
Damaged Artwork Claims
Report transit damage within 48 hours of delivery. Provide your order number, photographs of the artwork and packaging, and a description of the damage. Mondoir coordinates with the artist or shipping insurance provider. Depending on the claim, resolutions may include a purchase-price refund excluding original shipping, replacement where available, or appropriate restoration.
Partner Studio Description Discrepancies
If a Partner Studio artwork significantly differs from its published description or images, contact Mondoir within 7 days of delivery with your order number, photographs and an explanation of the discrepancy. Mondoir coordinates the claim with the selling artist to seek an appropriate resolution. Any correction, replacement, return or refund depends on the evidence, the agreement reached and applicable law; no automatic refund is promised.
Order Cancellation
Orders may be cancelled within 24 hours of purchase if the artwork has not been dispatched.
Digital Artworks and NFTs
Digital artworks and NFTs are final sale after delivery, subject to applicable law. There is no change-of-mind refund.
Certificates and Authenticity
Certificates of Authenticity and supporting provenance depend on the artwork and its listing. Where supplied, the certificate is issued by the artist, estate, gallery or seller identified in the documentation. For sourced artworks, Mondoir provides documentation reasonably available from the seller and acts as an intermediary; it does not promise a certificate for every sourced work or independent authentication of every seller representation. Blockchain provenance records a digital token's history and does not by itself prove the authenticity of the underlying artwork. Ask Mondoir to confirm the documentation and any artwork-specific guarantee before purchase. If authenticity is disputed, contact Mondoir with your order details and supporting evidence so it can review the matter with the seller; remedies depend on the sale agreement and applicable law.
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