Frequently Asked Questions — Mondoir
Answers to the most common questions about Mondoir, including buying artwork online, worldwide shipping, the Partner Studio program for artists, our art valuation service, and more.
About Mondoir
What is Mondoir?
Mondoir is a global online contemporary art platform and marketplace. We sell original paintings, sculptures, photography, and digital art from emerging and established artists worldwide, and offer art valuation, artwork sourcing, art consulting, and print services. Mondoir is available across web, iOS, and inside ChatGPT.
Who founded Mondoir?
Mondoir was founded by Amir Soleymani, an internationally recognised art collector, gallerist, and cultural strategist known for bridging traditional and digital art. Amir leads Mondoir's global vision across the marketplace, exhibitions, technology, and community engagement.
Where is Mondoir located?
Mondoir is an online-only global platform serving collectors in 40+ countries. There is no physical gallery — everything happens at mondoir.art. Visit mondoir.art/contact for email and phone details.
What are your opening hours?
Mondoir is online 24/7 at mondoir.art. There is no physical gallery or visiting hours — our team responds to inquiries within 24 to 48 business hours.
What is Mondoir's mission?
Mondoir's mission is to make exceptional contemporary art accessible to collectors worldwide and to give artists modern, fair tools to reach them. We combine a curated online marketplace with professional fine art appraisals through Artpraisal, private sourcing, and artwork discovery.
For Collectors
How do I purchase artwork from Mondoir?
You can purchase artwork directly through our website at mondoir.art or in the Mondoir iOS app. Browse the Artworks or Shop section, select the piece you love, and proceed to checkout. We accept all major credit and debit cards, and Bitcoin for select artworks. For high-value acquisitions, please contact us for personalized assistance.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, and others) through secure card payments processed by Stripe. For select artworks, we also accept Bitcoin via BTCPayServer. For large acquisitions or alternative payment arrangements, please contact our team directly.
Do you offer shipping internationally?
Yes, we ship worldwide. Shipping costs and methods vary depending on the artwork size, value, and destination. All artworks are professionally packed to ensure safe transit. Insurance and tracking are included with every shipment. Specific shipping costs are calculated at checkout or quoted by our team for larger works.
How long does delivery take?
Delivery time depends on the artwork, the destination, and customs clearance. In-stock original artworks are dispatched as soon as packing is complete. Larger works, sculptures, and crated shipments may require additional time for custom crating. Made-to-order prints follow the lead time stated on each product page. Every order includes tracking and updates.
Are customs duties and import taxes included?
Prices on mondoir.art are shown excluding customs duties, import taxes, and VAT for international destinations. Any duties or taxes assessed by the destination country are the responsibility of the buyer and are billed by the courier on delivery. We provide all required customs documentation and declared values to ensure smooth clearance.
Can I make an offer on an artwork?
Yes. Selected gallery-owned artworks accept offers directly through the artwork page. Offers are submitted with email verification and, when accepted, become legally binding. Look for the Make an Offer option on eligible artworks, or contact us for high-value negotiations.
Do you offer trade pricing for designers and architects?
Yes. Interior designers, architects, and corporate clients can work with our Art Consulting team for collection building, custom commissions, and large-scale projects. Visit mondoir.art/art-consulting or contact us to discuss your project and trade arrangements.
Can I view artworks in person?
Mondoir is an online-only platform, so there is no physical gallery to visit. Every artwork page includes high-resolution images and detailed information, and our advisors can arrange video viewings or answer detailed questions before you buy.
Do you offer art consulting services?
Yes, we provide comprehensive art consulting services for private collectors, interior designers, architects, and corporate clients. Our team offers guidance on building collections, artwork selection, installation, and investment strategy. Learn more on our Art Consulting page at mondoir.art/art-consulting.
What is your return policy?
Original artworks and limited editions are final sale, subject to transit-damage claims and the Partner Studio description-discrepancy process below. This policy does not limit rights required by applicable law. Damage claims must be submitted within 48 hours of delivery with photos of the artwork and packaging. If a Partner Studio artwork significantly differs from its published description or images, contact Mondoir within 7 days of delivery with your order number, photographs and an explanation of the discrepancy. Mondoir coordinates the claim with the selling artist to seek an appropriate resolution. Any correction, replacement, return or refund depends on the evidence, the agreement reached and applicable law; no automatic refund is promised. Orders may be cancelled within 24 hours of purchase before dispatch. Digital artworks and NFTs are non-refundable once delivered, subject to applicable law. Read the full policy at mondoir.art/return-policy.
Do you provide certificates of authenticity?
Certificates of Authenticity and supporting provenance depend on the artwork and its listing. Where supplied, the certificate is issued by the artist, estate, gallery or seller identified in the documentation. For sourced artworks, Mondoir provides documentation reasonably available from the seller and acts as an intermediary; it does not promise a certificate for every sourced work or independent authentication of every seller representation. Blockchain provenance records a digital token's history and does not by itself prove the authenticity of the underlying artwork. Ask Mondoir to confirm the documentation and any artwork-specific guarantee before purchase. If authenticity is disputed, contact Mondoir with your order details and supporting evidence so it can review the matter with the seller; remedies depend on the sale agreement and applicable law.
Can I create a wishlist or save artworks?
Yes. Create a free account at mondoir.art to save artworks to your Wishlist. You can also follow your favorite artists to receive updates when they release new works.
For Artists
How can I exhibit my work at Mondoir?
We welcome applications from artists worldwide. The best way to join our roster is through our Partner Studio program at mondoir.art/studio/apply. This is our consignment program where artists can sell their work directly through our platform while maintaining creative control.
How does the Mondoir Partner Studio program work for artists?
Partner Studio is Mondoir's consignment program for vetted artists. Once accepted, you receive your own profile page, can list artworks for sale, set your own prices and shipping rates, and keep 90% to 92% of each sale depending on your membership tier.
What is the commission structure for Partner Studio?
Our gallery commission ranges from 8% to 10% depending on your membership tier — meaning artists keep 90% to 92% of each sale. Higher membership tiers unlock the lower commission rates. Artists set their own artwork prices and shipping costs, giving full control over your earnings.
What types of artwork do you accept?
We accept a wide range of contemporary artwork including paintings, sculptures, prints, photography, mixed media, and digital art. We are particularly interested in innovative work that pushes creative boundaries. Each application is reviewed by our curatorial team.
How do I get paid for my sales?
Partner Studio artists receive payments via international bank transfer or crypto. Once you complete your payout settings and verification, payments are processed after each successful sale, minus the platform commission. Artists can choose their preferred payout method in their dashboard.
Do you offer AI artist interviews?
Yes. Partner Studio artists can participate in our unique AI-powered interview program. Our AI conducts a professional voice interview about your artistic practice, inspirations, and career. The interview is then crafted into a polished blog article that helps promote your work and story to our collector community.
What membership plans are available for Partner Studio artists?
Partner Studio offers tiered annual memberships from a free plan up to advanced plans. Higher tiers unlock more artworks, collections, lower commission rates, and additional visibility features. View plan details on the Studio for Artists page.
What features do paid membership plans include?
Paid plans unlock features like artwork display ordering, collection organization, homepage rotation eligibility, editorial consideration, and reduced gallery commission rates. Higher tiers also allow more artworks to be displayed.
How does membership billing work?
All paid memberships are billed annually. Card payments auto-renew each year. Bitcoin payments require manual renewal. You can cancel anytime and keep access until your billing period ends. No partial refunds are issued for cancellations.
What is the verification badge and how do I get it?
The verification badge indicates your identity has been verified by our team. It builds trust with collectors and gives you priority in search results. Some membership plans include complimentary verification; otherwise, it can be purchased separately. Verification requires submitting identification documents through our secure verification process.
Digital Art & NFTs
Does Mondoir sell NFTs?
Yes, we embrace digital art and NFT technology. Select artworks on our platform are available as digital editions with blockchain verification. For digital artworks, we use decentralized storage to ensure permanent availability.
How do I view digital artwork after purchase?
Digital artworks can be accessed through your account dashboard after purchase. You will receive the high-resolution file and, for NFTs, the token will be transferred to your specified wallet address. We provide guidance on displaying and caring for your digital art collection.
Website & Account
How do I create an account?
Click the Login button at mondoir.art and enter your email address. We use a secure, passwordless login system — you will receive a one-time code via email to verify your identity. No password to remember.
Is my personal information secure?
We do not sell, trade or rent your personal information. Where necessary to provide our services, we share relevant information with payment, delivery, hosting, email and AI service providers, and with the artist or seller fulfilling your order or enquiry, subject to appropriate safeguards. Information may also be disclosed where required by law. We obtain consent where legally required; providing a service does not mean that every necessary provider disclosure requires separate consent. Our website and service API connections use HTTPS encryption in transit. Payment details are handled through our payment providers' secure systems. Public artwork listings and content you choose to publish are publicly accessible; encryption does not make published content private. No transmission or storage system can guarantee absolute security. Read our Privacy Policy at mondoir.art/privacy for complete details.
How do I unsubscribe from emails?
Every email we send includes an unsubscribe link at the bottom. Click it to manage your preferences or fully unsubscribe. You can also manage notification preferences in your account settings.
Can I search for specific artworks?
Yes. Use our Search feature at mondoir.art/search to find artworks by title, artist name, medium, style, or keywords. You can also filter artworks by category, price range, and availability on our Artworks page.
Fine Art Appraisal
How does Mondoir's appraisal service work?
Artpraisal by Mondoir is Mondoir's dedicated appraisal system. Submit the artwork details, available documentation, and intended use through Artpraisal so the team can define the appropriate assignment scope.
What types of property can Artpraisal appraise?
Personal-property appraisal enquiries are limited to fine art, including paintings, works on paper, sculpture, original prints, photography, and mixed media.
How much does an appraisal cost?
Appraisal assignments start from USD 400. The final fee depends on the number of works, the intended use, the required research, and the complexity of the assignment.
Where do I request an appraisal?
Request a professional fine art appraisal at artpraisal.com/request-appraisal. Existing historical Mondoir valuation reports can still be verified through their original verification links.
What types of art can be valued?
We can value most types of fine art including paintings, prints, sculptures, photographs, and mixed media works. The accuracy of valuations depends on the availability of comparable sales for the artist. For artists with limited market history, valuations may carry higher uncertainty.
Artwork Sourcing
What is the Artwork Sourcing service?
Our Artwork Sourcing service at mondoir.art/sourcing helps collectors find specific artworks by particular artists. We access private collections, galleries, and auction houses in 40+ countries. Tell us which artist you are interested in and your budget range, and we will locate suitable works for your consideration.
How does artwork sourcing work?
Submit a sourcing request with your target artist and budget range. Our team searches our network, galleries, and auction sources for matching works. When we find suitable pieces, we present them as offers with full details, images, and condition reports. If you like an offer, you can proceed to purchase.
What are the fees for artwork sourcing?
A deposit equal to 5% of your declared maximum artwork budget is payable after signing the sourcing agreement. It is an advance, not an additional purchase charge. If you acquire an artwork, the entire deposit is credited against the artwork purchase price. There is no separate successful-acquisition service fee. If you decline acquisition or cancel the sourcing agreement, USD 1,000 per documented calendar day of active sourcing work may be deducted from the deposit. A billable day is a calendar day on which sourcing work was actually performed for your request, not every day the request remained open. The signed agreement authorizes this daily rate; active days must be reasonably documented. The daily-fee deduction is capped at the deposit, and the remaining deposit balance is refundable. If no suitable artwork is found, the deposit is refunded in full, less documented third-party costs incurred with your prior approval. The USD 1,000/day deduction does not apply merely because no suitable work was found. For a USD 100,000 maximum budget, the 5% deposit is USD 5,000. If you buy an artwork for USD 80,000, all USD 5,000 credits the artwork and the remaining artwork balance is USD 75,000. No 3% service fee is added. Separately agreed shipping, taxes and third-party costs are itemized separately.
How long does it take to find artworks?
Timing varies depending on the artist and market availability. For established artists with active markets, we may find options within days or weeks. For rarer works, it may take longer. We will keep you updated on our progress.
Art Consulting & Custom Services
What art consulting services do you offer?
Our Art Consulting team at mondoir.art/art-consulting works with private collectors, interior designers, architects, and corporate clients. We help build collections, source artwork for specific spaces, manage corporate art programs, and coordinate custom commissions with our artists.
Do you offer custom printing services?
Yes. Our Custom Printing service at mondoir.art/services/custom-printing offers museum-quality printing on archival canvas, fine art paper, metal, acrylic, and custom wallpapers. We can create custom artwork under Mondoir's artistic direction, or print your existing images in any size or format.
Do you provide canvas stretching and framing?
Yes. Our Dubai-based Canvas Stretching & Framing studio at mondoir.art/services/framing offers professional stretching of rolled canvas, custom framing for canvas and works on paper, and conservation-grade glass options. We work with a range of frame styles from contemporary to traditional.
Do you handle large-scale or hospitality projects?
Absolutely. We have extensive experience with corporate offices, hotel projects, residential developments, and large-scale installations. Our team can manage projects from concept through installation, including artwork curation, custom creation, and professional hanging services.
Mobile App & Technology
Does Mondoir have a mobile app?
Yes. The Mondoir iOS app is available on the Apple App Store. Browse artworks, discover artists, save favorites to your wishlist, and stay updated with push notifications about new works and exhibitions.
Is the Mondoir app available on Android?
The Mondoir mobile app is currently available on iOS only. Android users can access the full Mondoir experience through our website at mondoir.art, which is fully optimized for mobile browsers.
Can I shop Mondoir from inside ChatGPT?
Yes. Mondoir has an official ChatGPT app that brings our artwork catalog directly into the ChatGPT interface. You can ask natural questions like "show me abstract paintings under $5,000", view artwork details and artist context, and follow direct links to purchase. The ChatGPT app is available wherever ChatGPT runs.
What AI features does Mondoir use?
We use AI to enhance your experience through smart search that understands natural language queries, automatic artwork tagging for better discovery, AI-powered artist interviews that generate blog articles, and multilingual chat assistants for collectors.
Can I chat with Mondoir via Instagram?
Yes. Send us a direct message on Instagram (@mondoir.art) and our AI-powered assistant can answer questions about artworks, artists, and services. For complex inquiries, the conversation can be escalated to our human team.
Art Prints
Does Mondoir sell ready-to-buy art prints?
Yes. Our Art Prints catalog at mondoir.art/decorative offers museum-quality prints of selected works on canvas and fine art paper, with framed options. Prints are produced on demand and shipped worldwide.
What print options and sizes are available?
Prints are available across canvas, fine-art paper, and framed formats in multiple sizes and aspect ratios. Framed options come in several frame colors. Live, transparent pricing is shown for every size and finish on the product page.
How long does print delivery take?
Art prints are produced on demand. Production typically takes 3 to 7 business days, plus international shipping time. Each order receives tracking and automated production and delivery updates.
Can I order custom or oversized prints?
Yes. Beyond our standard catalog, we offer custom printing on canvas, fine-art paper, metal, acrylic, and wallpapers in any size or format. Submit a request via mondoir.art/services/custom-printing.
Partner Gallery Program
What is the Partner Gallery program?
Partner Gallery is Mondoir's program for approved art galleries to list and sell artworks through our platform. Galleries maintain their own collection and ship directly to buyers, while we handle the online marketplace, payment processing, and expanded audience reach.
How can my gallery join the Partner Gallery program?
Galleries can apply through our intake process. We review applications based on gallery reputation, artwork quality, and alignment with our curatorial vision. Once approved, you can choose a membership plan and start listing artworks.
What membership plans are available for galleries?
Partner Gallery offers tiered annual plans for galleries of every size. Higher tiers offer more artwork display slots, lower platform commission rates, and features like collection organization. All plans are billed annually.
What is the commission structure for Partner Galleries?
Platform commission rates vary by membership tier, starting from our standard rate for the entry tier and decreasing with higher paid plans. Galleries set their own artwork prices and shipping costs.
Policies & Legal
What are your terms of service?
Our complete terms of service are available on our Terms & Conditions page at mondoir.art/terms. This covers purchase agreements, intellectual property, user responsibilities, and dispute resolution.
What is your anti-money laundering policy?
As a responsible art business, we adhere to UAE regulations regarding anti-money laundering and know-your-customer requirements. For high-value transactions, we may request additional verification. Read our full policy at mondoir.art/aml-policy.
How do you handle intellectual property?
All artworks displayed on our platform are protected by copyright. Purchasing an artwork typically grants ownership of the physical or digital piece but not reproduction rights unless explicitly stated. Artists retain their intellectual property rights unless otherwise agreed in writing.
International Art Fairs
What is the Art Fairs calendar on Mondoir?
Our International Art Fairs page at mondoir.art/art-fairs provides a comprehensive calendar of major art fairs, biennales, and exhibitions worldwide. We track over 150 art fairs across 30+ countries to help collectors and artists plan their art fair visits.
How accurate is the art fair date information?
We strive to maintain accurate and up-to-date information by regularly checking official fair websites. Dates are updated using a combination of manual verification and AI-assisted extraction. However, art fair dates can change, so we recommend always confirming with the official fair website before making travel arrangements.
Can I request to add an art fair to the calendar?
Yes. If you know of a significant art fair that is not on our list, please contact us at mondoir.art/contact with the fair's name, location, website, and approximate dates. We review all suggestions and add qualifying fairs to our calendar.
Does Mondoir participate in art fairs?
Mondoir selectively participates in regional and international art fairs. When we exhibit at fairs, we announce it through our newsletter and social media channels. Subscribe to stay informed about upcoming fair presentations.
What types of art fairs are listed?
Our calendar includes contemporary art fairs, modern art fairs, biennales, triennales, design fairs, photography fairs, and emerging art fairs. We focus on established fairs with strong reputations for quality exhibitions and professional organization.
Contact & Support
How can I contact Mondoir?
You can reach us through our Contact page at mondoir.art/contact, where you will find our current email and phone number. We aim to respond to all inquiries within 24 to 48 business hours.
Do you have a physical gallery I can visit?
No — Mondoir is an online-only global platform. We serve collectors entirely through mondoir.art, with video viewings, detailed imagery, and personal support from our advisory team.
I have a question not answered here. What should I do?
We are happy to help. Please contact us at mondoir.art/contact with your question and our team will get back to you promptly. We continuously update this FAQ based on collector and artist feedback.
